@Anonymous User
Any failed payments for NOW they will keep trying to take payments out.
Jump onto live chat to see what staff can do for you. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
