18-01-2020 24:44
Hi
i've been looking for an email address for customer services but there doesn't seem to be one. i've tried numerous times to use the live chat but that bot thing is absolutely useless. why can't there be a simple way to email or contact about something none of those topics cover.
basically I'm looking for some help and none of the topics seem to cover it. I had a nowtv smart box, my mum used it. Unfortunately it broke months ago but because we had fallen out i didn't know about it, she couldn't get it to work so put it in the bin, but i've still been paying the money for the entertainment pass every month. I'm wondering if i could maybe get new hardware sent to me, since i've been paying for nothing...
Can anyone help?
18-01-2020 12:24
@Anonymous User
The bot and live chat are 2 completely different methods of getting in touch.
Live chat you are speaking to an agent, not is just pre made questions and answers.
The below link will give you options to get in touch
https://help.nowtv.com/article/make-a-complaint-tv-options
18-01-2020 14:27
if you cant order one look on ebay