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45678
Newbie

new account

hi there, i signed up for a now tv account this morning. can sign in on my laptop and tv but it doesn't allow me access to watch anything? just says account doesn't support this action? the Bot is useless as I need to actually speak to someone! 

 

Thanks

1 Reply
schnapps
Legend 5
Legend 5

Hi @45678 

I haven't come across that error message before on the forum.

Are you based in the UK or Republic of Ireland and what is the make and model of your smart TV with the inbuilt native NOW App on it ?

Also which TV Memberships did you add to your account ?

See if NOW live chat can figure out what's going wrong.

Click on the green chat online button from this link below to web chat with a NOW advisor.

https://help.nowtv.com/article/how-to-submit-a-complaint