@Ck
What does your up and coming payments show on the payment section of the account?
https://www.nowtv.com/gb/account/payments
To be super safe out a payment PIN on your account to prevent any new memberships being started.
https://help.nowtv.com/article/change-pin-settings
Check this link to find other accounts using the same payment details.
https://help.nowtv.com/article/find-an-account
Then jump onto live chat and speak with staff, by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
