i cancelled Hayu after a week and youre still taking payment

[Anonymous User]

can you please reimburse the 2 x £3.99 amounts and cancel Hayu

[ukbobboy]

@RoyB  @Robert1997

Well Roy

My free Hayu pass was offered to me by email and, after some thought, accepted it as a month trial before making any commitment.

However, if the the pass was applied to my account first and I was then informed afterwards, I would see that as being underhanded, simply because there would be no guarantee that I would see that email or watch any Hayu programming.

And this is my point, if an email is sent to me asking if I want a free pass then that's OK, because whether I see the email or not, I am not committed to a monthly subscription.

However, if a pass is auto activated first and I am informed  later on by an email that I may not have seen, due to it either being spammed, auto-deleted or just my basic human frailties, I am then committed to a monthly subscription without my active consent.

And that I find underhanded.

I hope I have explained myself.

UK Bob

[RoyB]

@ukbobboy 

Perfectly  - thanks.

That seems to be the ideal way for NowTV to do it, and as I explained in my latest Reply in the other thread, I think anything that autostarts is at best inappropriate, and at worst, as you say, underhanded.

But I don’t think I’d mind if NowTV plonked the offer into my account, just so long as they didn’t autostart it, and I could carefully consider it, and whether and when to start it, just as you have with your email.