When you look under My Account/Passes & vouchers, what does it show under Hayu?
You are buying Netflix from NowTV?
Or did you perhaps mean Entertainment?
You are correct; there isn’t a number.
But the link that @gavs82008 kindly gave you above gets you through to NowTV Live Chat, who are empowered to help you with your issues.
If you don’t mind me asking, was that a ‘free’ pass with continuing payment strings that a less alert person might not have noticed?
Or was it something you thought was entirely above board?