@Anonymous User
If you do a search on the forum you’ll find that there are beyond several posts that provide ways of getting in touch with NOW staff.
You want live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
