faceless people

[gregxxxxxxxxx]

i ve been going round in circles trying to write or chat with someone at now tv re a technical issue. is it possible?? or is this the best i can get speaking to other users

[redchiz1]

You will only get other users posting here I'm afraid. If you let us know what your issue is we will help if we can, otherwise hopefully we can point you in the right direction.

[gregxxxxxxxxx]

I access now tv on my samsung tv through a BT you view box.  Every time i access the app on the smart tv   - now tv defaults to logged in status under a n account with my name followed by 18. I know nothing about this account and have never subscribed to it. So i have to go through the awkward process of logging out and logging in again with mt email address account to which i subscribe to now tv.   This poblem only started happening recently. in the past the now tv app stayed logged in to the last user ie my subscribed account.  Even if lofgged into my subscribed account - if i change channels for a second i am again defaulted to the weird myname 18 account. bt say they have had nothing to do with setting up a myname18 account and suggested I contacted now tv. I now realise it is impossible to contact now tv

[redchiz1]

It is not impossible, use the Chat online button near the top of the page which @gavs82008 posted a link to earlier.

If you are subscribing to NOW via BT there may be an added muddle.

[gregxxxxxxxxx]

I DO NOT subscribe to now ev through BT anbd never have done as it is 40% more expensive and I have no chat online button available other than one that takes me to a bot

[redchiz1]

OK, just click on the image below and go straight for the green Chat online button near the top of the page:

[gregxxxxxxxxx]

thanks so much for the lnk to the chat to an advisor , ive no idea  how you managed to find that

[gavs82008]

@gregxxxxxxxxx 

You’ve said you access through the NOW app on the smart TV but also that you use it through your BT YouView box. 

Do you have the native app on the Samsung TV and that’s what you use?

Or do you use NOW through the BT YouView box only?
If so is your billing through BT for NOW?

[gregxxxxxxxxx]

I bill nothing through BT for NOW TV and never have done

[gavs82008]

@gregxxxxxxxxx 

Sounds more like an issue with the app on the BT YouView box.

Try and do a factory reset to the box.

https://support.youview.com/youview-box/box-and-remote/factory-reset-your-box/

[gavs82008]

@gregxxxxxxxxx 

Are you clicking “chat online” within the green box? 
https://help.nowtv.com/article/how-to-submit-a-complaint

If your hitting “get help quicker” then this is the bot.

[redchiz1]

No worries, it should be less difficult to find. It was posted earlier, but I am glad I found a way to make it easier and that it worked for you.  🙂

Are things sorted now?