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Anonymous User
Not applicable

error code 4002

Cannot buy Sky Sports passes on Lg Tv or laptop. Have updated card details. Laptop says something wrong with my account, T v Error 4002.

4 REPLIES 4
Anonymous User
Not applicable

Getting a similar problem this morning. Just bought a day pass; payment reported as successful; tells me I have an active pass but when I try to watch it tells me there was a problem with payment. 

Anonymous User
Not applicable

I have the same problem. Did you resolve it?

schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User @Anonymous User 

 

I am guessing you have tried signing out of the NowTV App, then switch the power off to your device, then re start the device and log back into the NowTV App which sometimes clears an error fault.

 

If no such luck, then with three different people reporting the same error code within the space of a short period of time there could always be the possibility that there is a glitch at NowTV's end.

 

Maybe contact live chat from the link page below for assistance & help.

 

https://help.nowtv.com/get-in-touch/

Anonymous User
Not applicable
Thankyou. I had tried switching on and off, but that didn't log me out. When
I eventually found the chat help, they suggested doing that which sorted out
the problem. Thanks for responding.