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HannaAlex12
Mentor

entertainment passes

hi i have just bought a nowtv box with the entertainment and there was a pass inside for two months free but i cannot use it how do i use it or get it to work

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10 Replies
Eddie-M
NOW TV Team (Retired)

Re: entertainment passes

Hi @HannaAlex12

 

 

To add a voucher to your account have a look at this help article https://help.nowtv.com/article/how-to-apply-or-enter-voucher-code

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HannaAlex12
Mentor

Re: entertainment passes

Hi ive done that and it still isnt accepting the voucher code.

 

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HannaAlex12
Mentor

Re: entertainment passes

Ive tried it more than once now and its still not working, i dont understand why its not working when the instructions are so simple....it just seems like its not reconising the voucher pass code, is there anyway you can help more please. Thanks

Andy Legend 5
Legend 5

Re: entertainment passes

@HannaAlex12

 

Welcome to the forum. Pop onto your My Account > Payment details page

 

https://account.nowtv.com/payment-details

 

to make sure sure your card details are correct (even though you're using a voucher you need an up to date card on file). If it is then go back to your My Account > My Passes page

https://account.nowtv.com/passes

and on the Entertainment Pass section click the apply a voucher link and try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc


and if you are still stuck after all that, go to

https://help.nowtv.com/contact-us/voucher-code-not-working

and choose the option for live chat who can check the code for you.

HannaAlex12
Mentor

Re: entertainment passes

HI IM SORRY IF IM BEING A MITHER, BUT IVE TRIED IT AND GONE THROUGH ALL THE INSTRUCTONS YOU GAVE ME. THE ENTERTAINMENT PASS THAT I GOT WITH THE NOWTV BOX IS FOR TWO MONTHS AND IVE TYPED THE CODE WERE IM MENT TO AND ITS STILL NOT RECONNISING THE CODE. IM NOT HAPPY ABOUT IT AT ALL.

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Andy Legend 5
Legend 5

Re: entertainment passes

@HannaAlex12

 

No worries, if I was you'd I'd pop onto live chat then. Ask them to check the code is valid and if it is ask them if they can apply it to your account for you.

 

To get there go to

 

https://help.nowtv.com/contact-us/voucher-code-not-working

 

and choose the option for live chat.

 

Hope they get it sorted for you.

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HannaAlex12
Mentor

Re: entertainment passes

OKAY ILL TRY IT NOW THANKS

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Andy Legend 5
Legend 5

Re: entertainment passes

@HannaAlex12

 

Apparently live chat may not be able to apply the code for you, so if they're not able to help you can try applying it via your NOW TV box instead (open up the NOW TV app, go to the My Account screen from the main menu and choose the apply voucher option).

 

Or if that doesn't work post back and hopefully @Eddie-M will help further.

4268 Legend 5
Legend 5

Re: entertainment passes

@HannaAlex12 what error are you actually getting. I had difficulty applying my last code. The problem turned out to be because the pass wasn't active, I could not apply the code. Ensure your pass is active and then apply the code.

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