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Ros1961
Mentor

email re increase from May 1st

I received an email advising me that there's an increase in phone calls from May 1st. I then read this email will be sent to affected customers. I pay a monthly fee for an unlimited calls package to landlines and mobiles so wondered how the increase would affect me? Would there simply be an increase in selected/premium numbers? Or if I go over an hours duration? If any could help, I'd be very grateful, thanks Ros

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Andy
Legend 5
Legend 5

Re: email re increase from May 1st

@Ros1961 Yes you're right, the increases only affect you if you dial numbers outside of your inclusive calls (international, premium-rate and special numbers etc) or if you go over the one hour call duration.

 

There is a slight exception in that 0870/0845 are currently included in your anytime calls package, but from 1st May these won't be covered and you will charged accordingly. Most companies have  moved away from 0870/0845 numbers and now use 03 numbers, which are included in your package so you probably won't notice a difference.

 

However if you do need to use 0870/0845 numbers you might want to check out the following website which lets you look up if a company has a local/03 number you can use instead.

 

https://www.saynoto0870.com/

 

You'll find full details of the call tariff from May here

http://web.static.nowtv.com/images/docs/now_calls_tariff_guide_may_19.pdf

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2 Replies
Andy
Legend 5
Legend 5

Re: email re increase from May 1st

@Ros1961 Yes you're right, the increases only affect you if you dial numbers outside of your inclusive calls (international, premium-rate and special numbers etc) or if you go over the one hour call duration.

 

There is a slight exception in that 0870/0845 are currently included in your anytime calls package, but from 1st May these won't be covered and you will charged accordingly. Most companies have  moved away from 0870/0845 numbers and now use 03 numbers, which are included in your package so you probably won't notice a difference.

 

However if you do need to use 0870/0845 numbers you might want to check out the following website which lets you look up if a company has a local/03 number you can use instead.

 

https://www.saynoto0870.com/

 

You'll find full details of the call tariff from May here

http://web.static.nowtv.com/images/docs/now_calls_tariff_guide_may_19.pdf

View solution in original post

Ros1961
Mentor

Re: email re increase from May 1st

Thank you, that's perfectly clear and no need to worry!