email about overdue payment, but account showing payments of £0 every month for past 11 months

[Anonymous User]

I have had an email saying my card payment didn't go through, I recently had a new card issued and I changed the card number,  Logging into my account, and it's showing payments of £0 every month for past 11 months   Chat is utterly unhelpful

[gavs82008 · Accepted solution]

@Anonymous User 

For TV or broadband ?

[gavs82008]

@Anonymous User 

For broadband you can deal with payments in the below link or call the number in the link.

https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment