04-06-2022 15:57
My internet is down so I did the diagnostics in my account. It came up with a big red label saying i havent paid my bill of £nothing.
When I go to my account billing it says pay £42
Yet in my "previous invoices" it says that $42 has been paid on 14th May?
due again 14th June I presume? How can they have cut me off when ive got an invoice saying I have paid?
Solved! Go to Solution.
04-06-2022 16:00
@Anonymous User
You need to click the 3 dots as the right side and any options for your post will be in the drop down.
04-06-2022 15:58
sorry for the dollar sign... its meant to be £ couldnt find anywhere to edit my post...new to this community
04-06-2022 16:00
@Anonymous User
You need to click the 3 dots as the right side and any options for your post will be in the drop down.
04-06-2022 16:21 - edited 04-06-2022 16:22
@Anonymous User
But the option to edit your post expires about ten minutes(?) after you first post it, so you have to be quick.
Typically, it’s for the things you only spot when you reread your posting in situ immediately after you have posted it.
04-06-2022 18:36
did that autmatically but could not find that option...yes it was immediately after i read my post... maybe because I am a newbie?
04-06-2022 18:35
I did that but there was not an option...and yes i did it immediately after i reread it and saw my typo.
04-06-2022 16:00
@Anonymous User
Could be a glitch with the system. Best to call the team and find out the situation.
Number in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1