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cslcm
Advocate

cslcm

Does anyone know how to actually get in contact with someone?

The "chat bot" doesn't work and none of the help topics are in any way related to what I need..

2 Replies
gavs82008
Legend 5
Legend 5

@cslcm 

For live chat by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@cslcm 

You could try asking us, though bear in mind that we are all just customers like yourself, and so can’t help with billing queries or broadband failures.

But on the wide range of topics that aren’t one of those two things, we’re pretty mint.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.