I have also managed to get two accounts but want to cancel and close one so payment detals are not located on mulitple accounts.
Please could someone help with how to completely erase all information and clsoe down an account?
Are you sure you're logging in with the same username and password? If so, there should be a grey cancel button under any of your live passes. If you still have no luck, have a word with Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
Hi and welcome to the forum @Chel5bells,
However, if the above mentioned information does not satisfy your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
And just-so other NOW TV customers know: -