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Andy-S
NOW TV Team (Retired)

Re: closing account FULLY

Hi @woody1234

 

I will send you an email regarding this soon.

 

Thanks

Andy

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Simon-J
Community Manager
Community Manager

Re: closing account FULLY

Hi @Raihan,

 

Thanks for posting.

 

We'll need some more details from you to locate the accounts. I'll be sending an email to the address you've used here.

 

Thanks

 

Simon

NOW TV Team

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ryha
Advocate

Re: closing account FULLY

Hi

 

I have also managed to get two accounts but want to cancel and close one so payment detals are not located on mulitple accounts.

 

Please could someone help with how to completely erase all information and clsoe down an account?

4268
Legend 5
Legend 5

Re: closing account FULLY

@ryha  you will need chat to sort that one for you.  please contact Now chat via this link

Contact Us...

they are open 8 - midnight

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Ross111
Advocate

Re: closing account FULLY

Hi I would really like to close my account as I do not use it but can't find how to.
Regards
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caseyb1993
Legend 5
Legend 5

Re: closing account FULLY

@Ross111 Hi, click on @4268's red link just above you to speak to someone about this on live chat. They will help you. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
mkelly671
Newbie

Re: closing account FULLY

Hi I have taken up the month pass option but do not want to continue at this time. I have tried to cancel passes as per the FAQ however online it does not give me that option. Can you advise me further how to do this? Thanks.

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pethead65
Legend 5
Legend 5

Re: closing account FULLY

Hi @mkelly671

 

Are you sure you're logging in with the same username and password?  If so, there should be a grey cancel button under any of your live passes.  If you still have no luck, have a word with Live Chat.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps 

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!
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Chel5bells
Newbie

Re: closing account FULLY

Hi, I also have this problem. I have tried on various occasions to cancel my passes, via smartphone, smart tv and PC, as mentioned in previous threads, my passes do not show on my account, however I am billed for them every month.
Can you please advise how I can cancel my passes as I have already paid for two months that I really didn't want
Thanks
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SeeMoreDigital
Legend 5
Legend 5

Re: closing account FULLY

Hi and welcome to the forum @Chel5bells,

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Sky Cinema, Sport). You should see something like this: -

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires...

However, if the above mentioned information does not satisfy your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


And just-so other NOW TV customers know: -

  • All monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date.
  • New NOW TV voucher code passes commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their own NOW TV account!