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@Anonymous User wrote:Hello, I am getting exactly the same problem. My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.
Please could you tell me how to cancel my Sky Movies pass. Thanks.
Hi and welcome to the forum,
In order to confirm whether your passes are active, here's what you need to do...
When you are logged onto this forum: -
- Click on the 'My Account' button (see the top right of every forum web page).
- Access 'My Passes'.
- Refer to the 'Due On' date next to the NOW TV package you have subscribed to (ie: Entertainment, Movies, Sports)?
You should see something like this: -
The easiest way to cancel your NOW TV service is using a Windows or Mac computer (not a mobile device), here's what you need to do...
When you are logged onto this forum: -
- Click on the 'My Account' button (see the top right of every forum web page).
- Access 'My Passes'.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Movies, Sports).
Cheers
@Anonymous User
your best option is to drop an email to customer support using the email address in the picture below
