08-03-2016 21:52
Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.
Solved! Go to Solution.
28-03-2016 12:11
@Anonymous User wrote:Hello, I am getting exactly the same problem. My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.
Please could you tell me how to cancel my Sky Movies pass. Thanks.
Hi and welcome to the forum,
In order to confirm whether your passes are active, here's what you need to do...
When you are logged onto this forum: -
You should see something like this: -
The easiest way to cancel your NOW TV service is using a Windows or Mac computer (not a mobile device), here's what you need to do...
When you are logged onto this forum: -
Cheers
11-01-2021 17:10
Hello, I would like to close my account fully please. Can you please let me know how to do it? thank you
11-01-2021 17:13
@Anonymous User
If I’m being honest I’m not sure of the process. Normally I suggest sending an email to customer service.
You’ll find the email in the post above yours
11-01-2021 17:15
ok thank you!
29-04-2021 18:52
I'd like to delete my online account too, could someone from customer service please contact me? I could find where I could fill out an inquiry form for that or a link to close the account on my own.
29-04-2021 21:07
@Anonymous User
Look at the post directly up from yours.
29-04-2021 22:55
@gavs82008just checking, are you from customer service? I thought I was contacting customer service politely.
29-04-2021 23:14 - edited 29-04-2021 23:16
@Anonymous User @gavs82008
Hey D
Gavs, like most of the people that post in the forum, including myself, are NOW customers and, as such, have no other formal contact with this company.
What forum members like Gavs and myself do is try to help out other NOW customers with the benefit of out knowledge, experience and point out where to access help URLs and email addresses both within and outside of this web-site.
However, you should be aware that members of the NOW team do occasionally pop into this forum and may see your post, but more often than not they don't.
Therefore, if you really want to contact NOW's customer service then take Gavs advice and email the address in his post.
UK Bob
30-04-2021 2:32 - edited 30-04-2021 2:38
@ukbobboy Hi Bob, thanks for your reply and your clarification about the customer service part. I just need customer service to contact me or contact customer service. In my case, not much knowledge or experience is needed. I don't just trust info / advice from online #misinformtation #factcheck. I will give customer service a call directly. Thanks again!
30-04-2021 2:28 - edited 30-04-2021 2:34
@gavs82008 Rude af.
FYI: My message was for customer service to contact me.
30-04-2021 7:25
@Anonymous User
No need to put in swearing short hand.
The point of my post was to the point and indicated where to get customer support email address.
Like @ukbobboy has kindly mentioned NOW very seldomly drop on and reply to comments.
If I had come across as rude I apologise.