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Anonymous User
Not applicable

charged for phone calls.

I have been charged for 2 phone calls . I have Broadband with free any time calls.

they where local numbers.

Who do I contact please tried chat, with no answer to my request.

Legend 5
Legend 5

@Anonymous User 

Number to call on the link below.

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help

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Anonymous User
Not applicable

Hi Roy1.

I think you might have more luck by chatting to a cab agent online, and if enough people do the same then it might get passed onto trading standards. or even Watchdog. It is so misleading. Did you try clicking on the Anytime phone package when you signed up, and did it work ? it did not work for me, and that's what they are saying, you should click on it otherwise you are automatically by default placed on the Pay As You Use rate.


Anonymous User
Not applicable
Yes I did click on anytime but cannot prove it. Got reply saying thanks for order.Have sent letter to Consumer Care hoping for some recompense but won’t hold breath for any help.Sad really thought better of Sky