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drumfish
Newbie

charged after cancellation

I cancelled the subscription in November 2023, then yesterday out of nowhere was charged £16.99 and had to go through the process of cancelling again

1 REPLY 1
gavs82008
Legend 5
Legend 5

@drumfish 

 

You don't and won't speak to staff about account issues. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

What it sounds like is someone has got a hold of your account somehow and taken the membership out. So there are several things you need to do straight away.

  1. Change your password and sign out of ALL devices.
    https://help.nowtv.com/article/managing-my-devices
  2. Put a payment PIN on your account, this will stop anything new starting without your say so.
    https://help.nowtv.com/article/change-pin-settings
  3. Check your account to see if it's been taken through the website. Have a full read of this as an FYI
    https://help.nowtv.com/article/how-do-i-cancel-now
  4. Jump onto live chat to speak with staff about a refund. Make sure to be signed in and use the 'How to get in touch' drop down.
    https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
FYI that I do not work for NOW, just a NOW customer trying to help