it has come to my notice that for some reason my payment was unable to direct debit and now is overdue. i am unable to make the payment through the website as it shows that its already been paid even though i got an email saying it was unable to process my payment and its now overdue. wondering how to make this payment with the new COVID-19 changes and the the helpline is no longer functioning.
i don't want my wifi to get cancelled during this time!!
Give the broadband team a call, should have the option for an automated service as well.
How to submit your complaint:
Did you look at the post from me? As this will give you the number to call.