it has come to my notice that for some reason my payment was unable to direct debit and now is overdue. i am unable to make the payment through the website as it shows that its already been paid even though i got an email saying it was unable to process my payment and its now overdue. wondering how to make this payment with the new COVID-19 changes and the the helpline is no longer functioning.
i don't want my wifi to get cancelled during this time!!
I want o make a payment on line can you tell me how to do it please
Give the broadband team a call, should have the option for an automated service as well.
How to submit your complaint:
Is there a number to call I’ve tried a few and none of them are automated so I cannot pay my overdue amount and our broadband has been suspended
Did you look at the post from me? As this will give you the number to call.
Yes I’ve called all the numbers and none have an automated option and are all closed now
i think they dont have an option for online payments which is a nuisance and just annoying, May have to give the team a call