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Anonymous User
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cant make payment online - how to get in touch with someone?

it has come to my notice that for some reason my payment was unable to direct debit and now is overdue. i am unable to make the payment through the website as it shows that its already been paid even though i got an email saying it was unable to process my payment and its now overdue. wondering how to make this payment with the new COVID-19 changes and the the helpline is no longer functioning. 

i don't want my wifi to get cancelled during this time!!

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6 Replies
Ivor1960
Advocate

Re: cant make payment online

I want o make a payment on line can you tell me how to do it please

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gavs82008
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Legend 5

Re: cant make payment online

@Ivor1960 

Give the broadband team a call, should have the option for an automated service as well. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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susan2202
Advocate

Re: cant make payment online

Is there a number to call I’ve tried a few and none of them are automated so I cannot pay my overdue amount and our broadband has been suspended 

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gavs82008
Legend 5
Legend 5

Re: cant make payment online

@susan2202 

Did you look at the post from me? As this will give you the number to call.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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susan2202
Advocate

Re: cant make payment online

Yes I’ve called all the numbers and none have an automated option and are all closed now 

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Simsim
Advocate

Re: cant make payment online

i think they dont have an option for online payments which is a nuisance and just annoying, May have to give the team a call

 

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