15-09-2022 6:48
Hi there, I just got an Entertainment memebership and whenever I try and download episodes it says that I need to get a memebership. when I click on it I am being told that I already have a memebership and the download gives me an error message. It happens both on ipad an iphone. I have deleated the app and re-installed and now it says 'unable to start playout'. What else can I try? How do I get a refund????
15-09-2022 8:10
@Anonymous User
Have you updated your iPhone to iOS 16? There is an update for the iPad also as I did mines a couple days ago.
15-09-2022 11:53
I am not sure that is the issue, I have only recently updated to iOS 15.7 and I just tested a download and it worked fine.
@Anonymous User
Which version of iOS are you using? Also check that the NOW app is up to date, mine shows as 32.0.1 (8084).