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Anonymous User
Not applicable

cannot download, unable to start playout

Hi there, I just got an Entertainment memebership and whenever I try and download episodes it says that I need to get a memebership. when I click on it I am being told that I already have a memebership and the download gives me an error message. It happens both on ipad an iphone. I have deleated the app and re-installed and now it says 'unable to start playout'. What else can I try? How do I get a refund????

 
 
2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you updated your iPhone to iOS 16? There is an update for the iPad also as I did mines a couple days ago. 

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

@gavs82008 

I am not sure that is the issue, I have only recently updated to iOS 15.7 and I just tested a download and it worked fine.

@Anonymous User 

Which version of iOS are you using? Also check that the NOW app is up to date, mine shows as 32.0.1 (8084).