20-11-2018 11:22
Hello I hardly ever (almost never) watch the TV on my NOW package so thought I'd cancel saving £9.99 per month. However, a message is displaying saying this may affect my account as this is linked to my braodband/phone package. Can anyone help with what the cost will be if I do cancel? Thanks.
21-11-2018 9:04
Hi there. Is there an answer posted somewhere that I cant find? Seems Ive clicked something which makes my question appear answered and Im no further forward with an answer! Thanks Ros
21-11-2018 10:07
@Anonymous User wrote:
Hi there. Is there an answer posted somewhere that I cant find? Seems Ive clicked something which makes my question appear answered and Im no further forward with an answer! Thanks Ros
Hey @Anonymous User
If you are looking to cancel your TV passes you can go to "My Account" and then go to "Passes & Vouchers".
Once you get through to this you will be given the option to cancel any active passes you have on your account.
I hope this helps
Thanks
Pol
NowTV Team
21-11-2018 10:14
21-11-2018 10:29
@Anonymous User wrote:
Hi Pol that was the problem. I tried to cancel but it says this is part of a package and will affect what I pay sort of thing. I'm trying to find out what my new charges would be if I cancel? Thanks
Hi @Anonymous User 🙂
There was an email sent to you yesterday explaining what is going on.
If you haven't received this message here and I will send another email for you.
I hope this helps
Thanks
Pol
NowTV Team
21-11-2018 10:42
21-11-2018 10:56
Hey @Anonymous User
Please check your emails when you're free. I have resent the email from yesterday.
21-11-2018 11:17
21-11-2018 11:29
Good to hear @Anonymous User
Have a nice day.