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broadband renewal price increase

My broadband renewal price is to increase but I have received an email that if I want to continue on the same price I dont have to do anything. 

Legend 5
Legend 5


To get a better deal you must call the broadband team as it won’t be sorted out on here,

NOW Broadband Members can call us 8am–8pm, 7 days a week.

0333 759 4818
FYI that I do not work for NOW, just a NOW customer trying to help
Legend 5
Legend 5

Hi @Sand 

On the email received from NOW Broadband towards the bottom of the email under "Do nothing" double check when the discount rate expires .

If it says 2024 then has the email says do nothing and the price will remain the same.

Should it say that the discount rate at £xxxx expires in 2023 in a few months time, then you will need to phone the NOW Broadband Team to prevent the price going up when the discount expires on xx/xx/2023 and the discount rate after this date will be charged and added at whatever £xxx figure is showing on the email.


If you had All inclusive calls free with your broadband package ,they are now dropping them and you have to pay extra for a phone package