We signed up for NOW a while back and pay £43 a month. Not used any TV package due to ongoing work at home. Looking at the website the price for same package is less than what I have beeen paying- anyone else experiencing this? also who to have a proper conversation with to readdress the issue?
I am assuming you are out of contract ?
Looking at that price you quoted, I am guessing it includes "Anytime Calls" which bumps up the price a bit ?
The Broadband prices on the NOW website is usually a first year introductory offers and they don't include "Anytime Calls" anymore where this is an optional extra over price.
I would phone the NOW Broadband Team using the telephone number on this screen shot below to renegotiate a new price.
If you come to a new deal price that is acceptable, you will automatically be put on a further 12 months contract again.