23-06-2021 11:32
I had confirmation by letter from Sky (my previous ISP) and an email from NowTV a few days ago confirming saying that my b/band would switch to Now by no later than midnight on June 22.
Here we are at 11:23 on June 23, and still I'm on Sky b/band.
NowTV will likely blame BT Openreach for the delay. I'll assume I won't be billed by both Sky and Now for my broadband supply today. What really bugs me is the absence of any communication: when there is a delay then someone along the supply chain will be aware of it. Maybe it's all down to BT. Well if that's the case then BT should advise Now who can then advise new customers like me as to what's going on. But not just leave us in the dark.
Not a promising start by Now.
Solved! Go to Solution.
23-06-2021 11:36
Hi @Anonymous User
What does it say under My Account > My Broadband & Calls > Orders & Appointments whilst logged in on here.
I am also assuming the NOW Hub Router is plugged in to enable the Orders & Appointments section to update which might take a few hours.
Your Sky Hub Router will run on both the Sky / NOW Broadband service.
26-06-2021 13:50
Yes, I did. Thx.
26-06-2021 14:02
@Anonymous User
Did the broadband team sort it out for you?
26-06-2021 14:32
Not yet, they arrange an engineer for on site checking.
26-06-2021 12:13
26-06-2021 13:48
I think so. Thx.