cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

broaadband not activated on scheduled date

I had confirmation by letter from Sky (my previous ISP) and an email from NowTV a few days ago confirming saying that my b/band would switch to Now by no later than midnight on June 22.

 

Here we are at 11:23 on June 23, and still I'm on Sky b/band.

 

NowTV will likely blame BT Openreach for the delay.  I'll assume I won't be billed by both Sky and Now for my broadband supply today.  What really bugs me is the absence of any  communication:  when there is a delay then someone along the supply chain will be aware of it.  Maybe it's all down to BT.  Well if that's the case then BT should advise Now who can then advise new customers like me as to what's going on.  But not just leave us in the dark.

 

 

 

Not a promising start by Now.   

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What does it say under My Account > My Broadband & Calls > Orders & Appointments whilst logged in on here.

 

I am also assuming the NOW Hub Router is plugged in to enable the Orders & Appointments section to update which might take a few hours.

 

Your Sky Hub Router will run on both the Sky / NOW Broadband service.

View solution in original post

14 REPLIES 14
Anonymous User
Not applicable

Yes, I did. Thx.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Did the broadband team sort it out for you? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Not yet, they arrange an engineer for on site checking.

Anonymous User
Not applicable
If there’s no green light on Internet, suggests the line’s not been activated
Anonymous User
Not applicable

I think so. Thx.