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grange
Advocate

billed for 1 pound

Hi i was billed yesterday for my sports  went i looked at cancelling as my offer was coming the the end in March they gave me a new offer witch i took them up on nut then today they have charged me 1 pound 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@grange 

Have a nosy at this link. 

https://help.nowtv.com/article/unexpected-charges-when-signing-up-or-starting-free-trial

If the £1 does end up coming off your account, then speak with staff via live chat. Which is accessed by clicking "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@grange 

Have a nosy at this link. 

https://help.nowtv.com/article/unexpected-charges-when-signing-up-or-starting-free-trial

If the £1 does end up coming off your account, then speak with staff via live chat. Which is accessed by clicking "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
grange
Advocate

thank you for your help