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Karenski
Scholar

being billed despite cancelling after a free trial

i was rewarded with a 7day free trial of hayu from amazon. despite cancelling this with amazon and despite there being no sign of me having hayu on my account i have been charged £4.99. how do i claim the funds back? 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Karenski 

Did you get an email confirmation for the cancellation?

Jump onto live chat to discuss the refund just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Karenski
Scholar
Hi
Thanks for your email but i am now in correspondence with Amazon as this
appears to be their mistake. I will inform community of this.
Many thanks
Regards
K


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