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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Paramount+ 6 months

It strikes me that there is a massive issue with signing up for the 6 months Paramount+ accountI receive an error message when signing up for the new account saying the code is invalidThis is a new accountThis is definitely one for the relevant consu...

Resolved! Paramount

I signed up for 6 months of Cinema with free Paramount Plus I have received a code, however, Paramount does not accept the code.  Is anyone else having the same issue? Only reason I signed up really! The chatbot doesn't work. I would like to cancel m...

Teo by • Advocate
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  • 3 replies
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Moving

I am moving home do not need to keep broadband membership. How do I do this? and are there penalties.

Rob1954 by • Mentor
  • 615 Views
  • 4 replies
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amount paid

I have been using since September 2022.I signed up for a year on the Super fibre course, so I should only have to pay £22 per month, but payments were being made at £35 each month.I would like to resolve this issue.

kokei by • Mentor
  • 233 Views
  • 1 replies
  • 1 thanks

Membership cancelled without any notification

I restarted my membership on 22nd July 2023 and had an email confirming this. A payment was taken on that same day. On logging into Now TV today, it stated I had no membership so I had to start it again. I checked my August bank payments and could se...

MJP by • Advocate
  • 278 Views
  • 1 replies
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Resolved! £1 pm trial and now they take £6 boost????

I'm incensed; I took out a 3 month £1 p/m offer on Now movies. Now a day after the second £1 payment they have taken £6 for something called "NOW boost', without me ever asking for it.I have cancelled my movie subscription and the boost immediately, ...

SC44 by • Advocate
  • 7073 Views
  • 46 replies
  • 23 thanks

How to pay?

I'm trying to add/update a new card to my account, everything goes fine until the very end, can't find my address. It's all there, whats going on? how hard is it to add a new debit card ffs.

Rossi by • Mentor
  • 729 Views
  • 3 replies
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