Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billing discrepancy in the last 4 months..(taking more money from the account without my consent)

Hi.. Without my consent or communication from NOW, they have changed the monthly pricing twice in the last 4 months... Tried to speak to the customer service and while speaking the executive, the calls are getting disconnected and not calling me back...

Resolved! Changing country

Please help, I am going crazy with this awful service. I have a GB NowTV account. I have moved to Italy. I want to subscribe to a membership, in Italy. There is no option to change the country within the details of my Account, so all of the offers th...

Glitch on system took money but didn't give me the services I paid for

So I have just bought a sports day pass, as we were checking out the system seemed to glitch and go back to check out. I checked my bank app, the money has been taken but I haven't been given the day pass, then checked my account on here and my last ...

Cinema payment that I didn't sign up for with Free subsccription

Hi all,I recently signed up for the inital free 3 months TV subscription.Ive just checked my bank and there is a £9.99 Cinema subscription being taken. I have tried contacting to get it back, but the robot just constantly says it doesn't understand. ...

Membership

I recently bought a sky sports day pass n it said it came with a sky sports mobile membership lasting for 6 months but membership doesn’t seem to be working as I can’t watch sky sports however I can watch sports news. Any suggestions?

Resolved! Incorrectly cancelled membership - how do I speak to someone on the phone

I’m on a special 1 year deal for sports but I’ve had an email saying my membership is cancelled. This was completely out of the blue - no warning! This is second time this happened- I managed to get through on the phone and my bank details were all c...

Cancelling membership/ still charged?

I currently have a discounted 6 month membership which at the time of buying it I thought it meant I pay one payment for the entire 6 months, it wasn’t until later that I realised it was discounted for every individual month. However I want to cancel...

No bills but charged

No bills available from website account but being charged. On top the website reads account cancelled.

Charges

I signed up for NowTV directly, paying 6.99 for 6 months. I got a free trail to Cinema membership for 7 days and it auto renewed charging me £9.99. I cancelled and got confirmation that it was valid until 5 Sept. I’ve watched 2 x cinema films in the ...

payment in advance

I don't want sports membership but my kids do. I told them they could have it if they pay. They want to pay for 12 months in one go. Can I credit 12m payments to my account, or does it always have to be paid monthly?

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