Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Black friday deal?

Knowing that people might want 1 month sport to watch the world cup. They offer 1 month free, instead of offering a discount on 1 month. Typical sky. Such a shame there is pretty much ZERO other option for watching world cup in the UK.

Subscription

I Purchased an F1 pass last year to watch the final F1 race.It now looks like I have been paying £9.99 each month for a mobile pass I have not used as I didn't even know I had. Is there anything I can do you get a refund?

COMPLAINT Now TV cancellation error

Now TV has cancelled my internet in error and can't reinstate it for two weeks? It only took a day to cancel so why two weeks to fix and all because I reported a fault and said I will be moving??? Fuming

Previous Payments

How come Now TV no longer shows on my bank statements? Since January 2022, random names starting with Now and a different combinations of letters, numbers appear on my bank statement.Recently the payments appear to be going to an address in East Lond...

Phone number updated on system but one time pin is not

I have updated my mobile number in my account but the OTP is still being sent to my old number. Please advise!

How can I call someone from NOW I am a new customer and want to get broadband but need to call staff

I want to set up at my new house but can't do this online, I need to call customer service but can not seem to find a contact number anywhere.

Switching

I have just signed up to broadband and phone. Will they automatically contact my provider -Direct Save- or do I have to do it

Unable to update credit card details

Unable to update credit card details. Customer service said this may be due to incorrect billing address. I have no house number just a house name but the house number is mandatory to complete the credit card check. This is the error message I get wh...

I need an invoice from 2019

Hello, I am trying to recover an invoice from 2019 from NowTV in order to perform some administrative task but can only visualize the ones from 2021Did anyone face the same issue? Thanks

the landline number is not valid or may no longer be activie

Hello, I have a problem. A few days ago, I bought services from NOW. Today I got an email saying that my stationary number is not working or has expired. Where can I change it or request a new number to be added?

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