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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Black friday deal?

Knowing that people might want 1 month sport to watch the world cup. They offer 1 month free, instead of offering a discount on 1 month. Typical sky. Such a shame there is pretty much ZERO other option for watching world cup in the UK. 

Jackr84 by Advocate
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I Purchased an F1 pass last year to watch the final F1 race.It now looks like I have been paying £9.99 each month for a mobile pass I have not used as I didn't even know I had.  Is there anything I can do you get a refund?  

Kevinh by Advocate
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COMPLAINT Now TV cancellation error

Now TV has cancelled my internet in error and can't reinstate it for two weeks? It only took a day to cancel so why two weeks to fix and all because I reported a fault and said I will be moving??? Fuming 

J0D by Advocate
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  • 1 thanks

Previous Payments

How come Now TV no longer shows on my bank statements? Since January 2022, random names starting with Now and a different combinations of letters, numbers appear on my bank statement.Recently the payments appear to be going to an address in East Lond...


I have just signed up to broadband and phone. Will they automatically contact my provider -Direct Save- or do I have to do it 

Gradge by Advocate
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Unable to update credit card details

Unable to update credit card details. Customer service said this may be due to incorrect billing address. I have no house number just a house name but the house number is mandatory to complete the credit card check. This is the error message I get wh...

apsymb by Mentor
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I need an invoice from 2019

Hello, I am trying to recover an invoice from 2019 from NowTV in order to perform some administrative task but can only visualize the ones from 2021Did anyone face the same issue? Thanks