Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Unclear Price Communication

Hi, has anyone else found Now communications unclear? I received an email stating what the new monthly cost would be, it advised me to do nothing, and then offered me other option - I took this to mean that If I agreed with the cost do nothing" and ...

Being charged for something I don’t know about

How do I find out what I am paying for as an extra when I go on to my account it shows just my broadband but I have two charges coming out of my bank account one at the start of the month one at the end

canceling my tv

i have canceled all my tv from today i have tried to contact live chat but had no luck as of this morning all of a sudden i was charged for sports and a boost so £40.99 was taken from my account i will be claiming all this back and will not renew any...

Resolved! Broadband Bill Increase

I got the email a while back about the £3.50 bill increase, which did take effect in August bringing my bill to £31.49. However, looking at my account, the payment for October will suddenly be £38.50.No emails from Now explaining this huge increase a...

Cancel before cool off

Hi, I started a now membership and a seven day trial cooling off period and found nothing that I like on the system so would like to cancel within the seven day cooling off period have tried to do this online but doesn’t seem to work still says I’ll ...

Manual Payment Button

Can any one tell me where the make a manual payment button has disappeared to on this website? I find it much easier to use than having to call on phone and wait an hour for someone to answer.

Money being taken out of Paypal

I tried to sign up for NOW TV for one month to try it - there is a series we want to watch. It took forever to do as the site just kept freezing. Anyway, I wanted to try the Entertainment Package.I have just checked my Paypal account to see why the...

Charges

Why have I been charged nearly £15 for changing my payment date to a date more managble for me

Resolved! Unable to add the same card details to new contract

I have just renewed m contact and when trying and the same payment card that I have been using previously the payment wont setup and errors.

Incorrect bill

Since paying for broadband my bill is £32 - £9 for the offer I got. Total of £23 a month For the past 2 months without no email telling me or any reason for it my bill says £35.50 - £9 offer. Total £26.50

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