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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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FRAUD ALERT

HelloNow TV recently sent me an email to tell my subscription had been activated. This is a complete scam. I used Now TV about 2 years to watch some golf and have never used them since, so to receive an email this week to say my subscription has been...

Complaint- wrong payment card charged

Despite changing my payment details on my account,  Nowtv are still trying to take payment from my old card which has now been deleted from my account. I am assuming this is because it is an automated function to attempt to take payment, however, as ...

Sp66 by Advocate
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  • 2 replies
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Resolved! Updating email address

I have a new email address after being locked out of my old one how do I change to my new email without using the link sent to the previous one?

Hi now tv

Hi now tv i put on.my 24 hour sports day pass at 1 in the moring.what time isit going to finsh if i put it on at 1 in the moring

Resolved! Buying NowTv as a gift

My son has recently moved house and i'd like to pay for a NowTV sports subscription for him. Can i purchase this on my account and he simply log in from his house - or will there be an issue with this? 

Broadband not working for 2 weeks

I’ve had no internet for 2 weeks.  Each time I phone I receive different reasons for the fault, I’m promised phone calls which I don’t receive.  I’m told there’s a 72 hour turnaround to fix a problem and I’ve been waiting 2 weeks!  I’ve had no TV, no...

AC-2010 by Advocate
  • 761 Views
  • 5 replies
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Unauthorised payment- ap

A payment for Boost of £6 has been debited to my credit card . I did not sign up for Boost. This is an unauthorised payment and I will be taking this further. Have any other subscibers suffered this payment in error?Do check your credit card statemen...

Martin5 by Newbie
  • 377 Views
  • 2 replies
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