Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Delay Start Date for New Subscriber?

My neighbour has just cancelled his Sky sub, due to renew in November. He wants to subscribe to Sport through Now & there's currently an offer on until the 11th. But if he takes that, he'll be paying both Sky & Now for the same content for a month. I...

Still being charger for a cancelled membership

I’m still being charged Eventhough I cancelled my membership months ago

£28.50

Can someone please tell me why my bill has gone from £17 to £28.50???

Customer service

Hi, joined Now tv in last week of Jan2022 with their basic package. I was promised a discount on my monthly subscription by one of their agents which never materialised. However, After countless live chats with different agents nothing has been resol...

Resolved! Is there any official support channel just like email or live chat for asking payment issue?

Hi all,I am going to move my broadband into my new flat this week, but I see that the monthly bill was charged up to £46. I remember I was saying to renew the contract as that was supposed to end by September.Just wonder if any official email addres...

House move and new contract

Morning.I was on a rolling monthly contract and moved home last week (29th). Before the move I was advised by Now that it was simpler/quicker to take a new contract and account rather than transfer the old account over to the new address.I have recei...

Refund for boost

I signed up to entertainment package and they included boost. After the first month they charged me £6 for boost that I didn’t know I had. They are impossible to get hold of and don’t have a phone number to contact them. I have cancelled boost and I ...

how do i cancel an old subscription and get a refund

i signed up originally on september 1st but cancelled after a week, then i decided to rejoin on october 1st using a different email address, it was after the payment was taken that i noticed that the previous account was still ongoing and that you ha...

tv membership

how o I do it

Moving home

I would like to confirm I have just called Now Broadband to inform them moving home and new address. Would any charge be applied? Do my service plan remain under the same contract period?

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