Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Bill enquiry

Hi how do I get a letter headed bill from yourself to use as a utility bill I can’t find it on my account thanks dan

Close account / remove credit card

I have moved out of the UK and wish to close my account. I am not finding any info on how to do that. Can anyone help?

installation date

My installation date is 3rd May and my current broadband contract will disconnect on 4th May. Would that be a problem? Should i delay installation til after disconnecting from current supplier?

How do I cancel my NOW account entirely?

How do I cancel my NOW account entirely?I cancelled my subscription a while back, but I can't find a way to delete my entire account with all of my personal and bank details.Can you help?

devices

Hi there, I want to remove my ex boyfriends device from my account. how do I do that?

Payments

Now TV state I don't have an account but every month I'm charged for cinema £9.99, boost £6 & entertainment £9.99.Now TV states to contact my bank to get payments stopped, my bank stated to contact NOW TV as its a continuos card payment. Even a new ...

Payment failed and Sports Bundle cut off

Hello there, I've just gone back and fourth with a couple of agents on the live calls after having my Sky Sports side of the "Sports and Sports Extra Bundle" cut off and getting a message on screen saying to pay the standard €38 for it. It was saying...

Cancel a non existing membership

It's several days that I've been trying to cancel some membership that I never intended to get and that I can't see when I go to my membership page and I can't get in touch with anyone so I keep being charged, in the last week I was charged for 2 dif...

Resolved! Bill enquiry

Hi, my monthly bill has gone from£24,00 to £46.50. I had no notification about anybody know whats going on.

Direct debit

I don’t no why I’m paying 9.99 per mounth

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