Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

NOW Charging my account incorrectly

I am a Sky Staff member on the Osterley campus. I work on streaming products that include NOW. I do not expect to be charged for NOW. This is part of the employment agreement. The charges have started since July this year. I want the money refunded.

£6 boost payment

Why am I all of a sudden having to pay another £6 for some boost payment that I did not ask for ???

Lost details

Hi can anybody help parents who are in the 80s have forgot their email details etc to accessing their account any ideas tried call centre but not very helpful has I don’t have their email etc keep going back to we need their details can provide addre...

Cancelling broadband

Hi,Could someone tell me what I need to do if I want to change the network and no longer use the NOW internet? I will add that my router package arrived on October 6, 2023, so not much time has passed yet.Thank you

Now membership fee

I joined Now membership by expecting I will be charged £9.90 per month.I want to make a complaint and get a refund why I have been charged 3 times within 8 days: £9.9 (9/10) + £9.9 (16/10) + £6 (16/10).Could anyone explain to me why this happened?Tha...

Over payments

I received an email on 17th July saying that my contract was up for renewal, and I didn't need to do anything and it would roll on at £21 per month, I have check my bank account and have been paying £28.50 instead, I am on the very basic plan and I d...

No house number

How do I sign up without a house number.I live in a home with only a name. The card payment method demands a number. Tried 0 but obviously doesn’t match so is declining.

Now tv took my money after cancelling

U been taking MY money out of my bank o don't even have now tv

Updating address - no Welsh counties!

Just been chased to update details, my home address has changed - so my address gets picked up off my post code, but the 'County' field is blank.....and no counties outside of England are offered (even though i have put my postcode in and the system ...

Resolved! Paramount plus offer

I signed up for 6 months cinema with free paramount plus but haven’t received a code or anything to get my free paramount. Do I need to wait or is anyone else having an issue? Only reason I signed up really!

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