Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

I joined from outside UK without realizing

I joined a six month membership from outside the UK, not realising my VPN had allowed me to join, but the same VPN would not allow me to view.Now i am locked into a subscription that I can not use for a minimum 6 month period. Strange for me that the...

Leaving BT

Hey GuysMy BT Broadband and TV contact has now expired and I'm considering moving to NOW broadband. Firstly is the NOW router any good and is the broadband OK? I want super fibre (I can only get around 45mbps) which was £21pm last week but has now go...

Resolved! I have been charged tomuch

I notice I have been charged for boost and I never asked for it. Also it was supposed to be as free and I was still having adverts

Misleading and hidden charges process with boost

Now TV is using misleading and sneaky tricks with the billing process with the "Boost" plan which they add automatically, and terms and conditions are purposely buried in the fine print, which leads to automatic renewal, and then subsequent cancellat...

No access to live chat

I have spent about 10 minutes going round in circles trying to contact NOW TV directly and cannot find how to contact the live chat. We bought a Sports Day membership a few weeks ago and it is still not registered on our account, so we cannot watch ...

Failing to make card payment

I have tried several times to pay my overdue bill but it keeps saying card error. Can someone get in touch please. I have rang but when I press an option I get hung up

NowTV overcharging

Whilst my contract ended, I received an email from NowTV telling me that I will still be charged the same £25.50 unless I choose another membership deal. I was also told that I don't need to do anything, I'll continue being charged the same. But this...

canceling service

Why is it that when it comes to signing up to things like mobile, tv or the internet, all you have to do is fill in a form and click submit, but when it comes to canceling your service it always seams to require a phone call to an understaffed call c...

Cant change my email address the Page does not display

the Personal details link on the drop-down is being blocked because of cross site scripting Why is this link going to https://sas-apm.telem.prod.ott.sky/intake/v2/rum/events

Cancellation not processed; new cancellation messed up - can;'t contact NOW.

I cancelled my subscription in August. To my shock, I can see this cancellation was not processed and I have continued to be charged.I cancelled again - got a confirmation email and it literally disappeared from my inbox in front of my eyes! Litera...

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