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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Customer service

Hi, joined Now tv in last week of Jan2022 with their basic package. I was promised a discount on my monthly subscription by one of their agents which never materialised. However, After countless live chats with different agents nothing has been resol...

House move and new contract

Morning.I was on a rolling monthly contract and moved home last week (29th). Before the move I was advised by Now that it was simpler/quicker to take a new contract and account rather than transfer the old account over to the new address.I have recei...

Chatters by Advocate
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Refund for boost

I signed up to entertainment package and they included boost. After the first month they charged me £6 for boost that I didn’t know I had. They are impossible to get hold of and don’t have a phone number to contact them. I have cancelled boost and I ...

Alan5021 by Advocate
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how do i cancel an old subscription and get a refund

i signed up originally on september 1st but cancelled after a week, then i decided to rejoin on october 1st using a different email address, it was after the payment was taken that i noticed that the previous account was still ongoing and that you ha...

chris-53 by Advocate
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Moving home

I would like to confirm I have just called Now Broadband to inform them moving home and new address. Would any charge be applied? Do my service plan remain under the same contract period?

KWEric by Advocate
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I moved country and can't set up account

Please can somebody help. I recently moved to Ireland and want to watch all my sport via Now TV. I don't have an active UK membership, but once registered for a day pass. Now, when I try to set up a new account on the .ie site and using an Irish paym...

End of contract

My contract is up next month and I'm wondering what will happen, if I don't cancel will they charge me a lot more than what I am paying now? or will it just end? thanks

Ryan03 by Advocate
  • 305 Views
  • 2 replies
  • 1 thanks