Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Billing address not showing in PDF

Hi there!When I download a bill from the bills and payments, the PDF doesn't show me the billing address, and name. How can I get a bill that shows my billing address?

Resolved! In Regards to Movies etc

Hiya Everyone! Hope your all doing very well! I have a huge question to ask. I have been watching a lot of movies on Now TV, but lately I noticed some of the Jackass movies, and some animation movies are now no longer available? Does anyone know what...

Contacting now

I’m finding it incredibly hard to speak to a human with Now TV to renew membership for my broadband without being cut off. Can anyone advise if the NOW tv call centre is based in the UK. I have called twice this evening, the last attempt I was in a q...

trial

Why are NOWTV adding boost to their recent offer without warning and taking £6.00 in the middle of the trial of 4 months ?

JUST RE'VD 21/10/23 A/C FOR £79.57 - WHICH IS TWICE USUAL PRICE - PLEASE EXPLAIN

just re'vd 21/10/23 a/c for £79.57 - twice usual price - please explain ? I need a response please or indication of a credit from NOW TV B/BAND ?

Broadband

What is contact number for to call to get through to now broadband? Thankyou

My Services should be cancelled

I have moved my services to another provider, but you keep requesting payment despite my account being closed with you.

Resolved! Boost?

I bought a subscription using my iPhone. I want to stream to a second device. I have found that this means paying an extra £6 for “Now Boost”.The “My membership” screen on NowTV’s website has several other offers with “Buy now” buttons but does not o...

Payment taken for memberships I haven’t signed up to.

I signed up for the entertainment package last month, and signed up for 6 months to make the monthly payments cheaper. I have just checked my bank and seen that I have also been charged for the cinema package AND boost (whatever that is) of which I s...

Entertainment Membership - didn’t know I was paying

How can I find out when an Entertainment Membership was set up? I don’t recall having set it up and I’ve been charged for at least a year without viewing it once (as I did not know I had activated a membership). I’m sure NOWTV can see when I apparent...

Community

Account & Billing

Discussions