Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Not enough money for bill

What happens if there isn't enough money in my bank account when payment is due?

Membership lengths

Hello just looking for some help with finding when my membership if over I am thinking of going with another provider and I don't want to leave of there is going to be cancelation fees thanks

Refund and Cancellation

I want a refund for a membership i have cancelled and is still running for up to 6 months when i cancelled this to stop at the end of the month, i would also like a refund for last month too as it required me to buy a boost which i did not want.

Cancellation

How do I delete all my payment details (indefinitely) and delete all my personal info.Now are constantly taking monies from my account without my permission SNEAKLYand I do not want to use NOWTV ever again

Resolved! Can live chat understand anything?

No matter what I enter, I get the response "Sorry, I didn’t understand that."How do I chat with a human?

I requested to Cancel but haven't received confirmation.

Last Week I requested to cancel my broadband deal as the website had glitched and added the incorrect address. Dinesh took my call and said he was processing the cancellation, and that i would receive an email to confirm this within 24 hours. I have ...

Cannot see payment history or memberships in my account.

Logged into my account and cannot see my regular monthly payments in the payments history or details of my two memberships - Cinema and Entertainment. Is there a problem with NOW TV? Thanks

Resolved! Now TV have tried to take payment from me THREE times and my only option is to talk to a BOT?

Now TV have attempted to take payment from me THREE times, Fortunately as I always move money over to my saver, there was no money for them to take it except for the first payment I initiated, but when I call the "Now TV" "Helpline" I only get throug...

incorrect billing

i'm being billed by now tv, despite my account showing no active payments should be coming out, help please?

Bill with name and address

How do I get my monthly bill showing my name and address ?

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