Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billing

I don't understand my bill has came out twice in one week. I want to cancel not happy with this so have to pay double every time. By the end of the month it be 3 times

Boost not registering

I recently decided I was going to try Boost as I'm fed up of adverts, only to find that I've been paying for it via iTunes for a year, yet it is not registered as being on my account. Does anyone have any ideas what I can do? I don't want to cancel a...

Membership offer 3 months Boost £1.00 per month

My account shows this offer available to me but I am unable to select it. No response ? I have the Entertainment package + Sports.

Resolved! Broadband recontract

How do I recontract fab fibre broadband at £25.50 per month

Unable to complete transaction

Hi - I'm trying to buy a Sports month pass. Every time I click check out it shows me a red box saying "We're unable to complete your transaction right now" - has been the same for four days. No payment methods seem to work and I've tried with single ...

Need advice

Hi my daughter have clicked on buy the entertainment pack and brought it I cancels straight away when I recieved the email will I still get charged

Enquire Within - a highly unofficial Now FAQ

As perhttps://community.nowtv.com/t5/Off-Topic-Chat/Getting-started-on-the-Community/m-p/525297/thread-id/16459there are some key things about the Community to know:-“It’s a great place to find useful advice and tips for getting the most out of NOW T...

Accidental renewal

My grandson clicked on the one off £11.99 Sports package while looking for today's football on my sons TV. I have previously used Now on his TV as we are both Virgin customers. We both have full Sports package through Virgin so don't need it through ...

Membership

So I am paying for now entertainment and now boost but on my membership but carnt use entertainment can someone help me out please

Telephone calls

I have a Nowtv account but I only use it purely for the Internet yet I have been charged £4.50 on my: Aug 23rd bill for telephone calls even though I do not have a telephone with Now TV. i adviser on the telephone was insistent that I have to borrow ...

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