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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 25312 Views
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8931 Views
  • 0 replies
  • 2 thanks

Refund

Hi, I have been charged for many months now for the entertainment package on now TV. Whilst being unaware of the package being purchased, I have not been using this. I would like a refund for the money I have previously spent on this, unaware of it b...

Using vouchers as a NowTV broadband customer

I'm still not happy with how vouchers work as a former Combo customer who still gets broadband from NowTV. Passes can still only be cancelled on the last day of the month (I believe this system does not apply to newer broadband customers).  This mean...

DarylM by Legend 5
  • 1625 Views
  • 0 replies
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Wrong billing

Hi Dear, Now TV again took £3.99 from my account without any notice. Please give my money back, as I haven't subscribed anything. I am just using freeview apps.I need an explanation in this regard as it happened second time. I am very disappointed wi...

Being charged after cancelling subscription

Hi Last week i cancelled the now tv movies subscription pack. and today i was charged £9.99 for the cinema pack even though i dont use it. i dont understand why this has happened is there anyway of me getting a refund because i did not apply for this...

I cant contact now tv

Please can you phone me 074976482899 I can't call u or live chat you guys there is no number or live chat does not exist please am desperate for u to contact me 

Cancel account

Hi, a would like to close my account as I don’t use it anymore and I cannot afford it. How can I do that? Thank you. 

Payment

My payment hasn’t come out this month it says payment failed so how do I pay for my monthly bill this month? Also need to change my payment dates? 

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8931 Views
  • 0 replies
  • 2 thanks

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 25312 Views
  • 0 replies
  • 1 thanks