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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9111 Views
  • 0 replies
  • 2 thanks

How to cancel?

Hope someone can help.  I signed up for the £21 a month sports membership but now want to cancel.  Can someone please advise me how to do that.  I've seen online instructions but haven't been able to apply those.

Pat by Advocate
  • 332 Views
  • 3 replies
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Bill

Why has my bill increased by £15 this month. I have basic broadband and all inclusive calls. recently increased too £21.50 from £18.00.Dave-S

Dave-S by Advocate
  • 181 Views
  • 1 replies
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Customer service

HelloI requested my broadband to cancelled for 18th November. I paid in October 2023 which would have taken me to the 18th November, but I got charged again in November.I want to clarify this but the customer service staff, but they don’t answer the ...

Hkas by Newbie
  • 197 Views
  • 1 replies
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Resolved! Old Bill

Where can I find a bill from October 2022 for £20.41. I seem to only be able to see my bills back to November 2022, Any clue as where I cam find old bills 

Cancelling Cinema/Entertainment

Be careful when using Chrome as a browser when trying to cancel Now Cinema or Entertainment packages.It doesnt always work (despite the website confirming the cancellation).Apparently, the optimum web browser is Firefox.There is no telephone customer...

Not been refunded

I had messaged the online chat couple of weeks ago as I noticed i were charged for services i didnt sign up for and even after cancelling i were charged. After speaking to an online agent i was told i will be refunded, which i was only refunded 1/4 o...

Refunds by Newbie
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cancelling

Can't use the system on my Chromebook or TV - have cancelled membership but still charging me.  Can't get any sense from the Chatbot as the link keeps dropping out - funny that. So I am paying for a service I am unable to use.  Bunch of Crooks!! - Wh...

crooks by Advocate
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Charged twice

My payments doubled the start of this month. I missed the first payment but then made the payment. It says on my account payment made 03 November. My wifi has no been cut off and you are saying I have another over due payment ? But it’s not due till ...