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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Bill

I got an offer for NOW TV from Samsung- free until August for cinema and entertainment.  But I have just been charged £25 by SKYUKLIMITED.What's going on?

Belfast by • Newbie
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Resolved! Q about Price Increase

How do you know if Now are increasing the price of broadband. I joined in February and haven't received anything yet. I do get other emails from @messaging.nowtv.com. Is everyone getting the increase. In Bills and Payments my next Broadband & Calls b...

Au by • Mentor
  • 639 Views
  • 4 replies
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Billed for items not requested

HelloI am looking for help please.I have just been billed for "Entertainment" package (£9.99) and "Boost" (I do not even know what this is) (£6.00) per month despite not asking for either. I am well over 70 years old and want neither. I barely use my...

Jsm1 by • Advocate
  • 531 Views
  • 5 replies
  • 1 thanks

Being Charged Twice

Hi everyone, There's a possibility that I'm being horrendously stupid here, but when checking the payments that are being taken I'm concerned that my sports membership is being taken twice on my credit card. Every month I see that a payment goes thro...

JackAK by • Newbie
  • 260 Views
  • 1 replies
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Hacked

Someones hacked my account, I've changed my password twice and tried pressing the sign out all devices button on the website twice but I'm still getting an error message when I try to stream saying I can't watch because I'm streaming on too many devi...

Resolved! Help with charges

I am suddenly getting 3 bills , boost  cinema and entertainment.  I used to pay for one and I think I got everything I needed.  Do I need all 3 ?

Kim1 by • Advocate
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  • 5 replies
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Unauthorised payment

My bill was paid on the 23/05/23 so now isn’t due till 23/06/23 but money for the next bill has just been taken from my bank account today 31/05/23 and it was the last bit of money I have. Please can someone help?

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