Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Bill

How do I pay my bill that is late?

Power of Attorney

I have Power of Attorney for my 92 year old mother. How do I go about lodging this with Now in order to be able to act on her behalf with respect of her account?

Resolved! how do empty my basket ?

how do empty my basket ? i've continually got sports monthly in basket and can't get rid of it , so

Discount offer on cancelling membership

I clicked cancel too soon and have lost my cinema membership. Is it possible to change my mind and accept the discount offered?

Refund request

I was charged on a boost that’s meant to be free. However I did cancel the boost and still haven’t recieved my refund .I would need to speak to someone .thanks

My Bill skyrocket

From £20 to 38 ?Just Internet. No calls, no cinema.No way.I am leaving.

Waiting on refund

I’ve been waiting months for someone to get in contact with me via email for a refund. I’m owed 5 months worth of sports membership, I cancelled and they were still charging me. I’ve had multiple unhelpful conversations via the live chat and they all...

I had cancelled my non Membership, but I am still getting charged. I have cancelled it twice.

Hey Hi,I had cancelled my now tv membership. I had the sport month membership, which I cancelled before Nov and it still continued. I cancelled it on Nov and it not getting cancelledI am trying to reach out to customer service and unfortunately they ...

unauthorised payment taken when on Trial

Im on a £1 per month trial for 3 months for movies and into the second month, however today £6 has been taken out of my account for boost that I never asked for or signed up for, why is this, trying to get a straight answer is virtually impossible vi...

Fraudulent access via Amazon

I had an email today saying: “Welcome on board! We’re glad you could join us. Your Amazon receipt will confirm the details of your NOW purchase”I used to have NOW tv but I don’t anymore I let it expire. My ex did have the log in to my account but I c...

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