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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Contract renewal

Impossible to get through on phone to renew contract and haven’t been given another option. has anyone any suggestions 

LH by Advocate
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charged for years without knowing

This is a wierd one! I noticed that a Now suscription was coming out of my papal when I knew I had cancelled it and it transpitres that I had cancelled  asubscription but the money coming out was ANOTHER account that I had set up in 2020  with an old...

OMG by Advocate
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  • 1 thanks

Broadband without NOW TV

Had NOW broadband and NOW TV for almost two years now, but never used the tv. Can I cancel the tv subscription but keep the broadband subscription? Asking as I bought these as a "package deal", so at teh time there wasn't an option buy separately. 

DH1 by Advocate
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Resolved! Payment increase when email said to do nothing

HiI received an email in March asking if I wanted to get new contract, but at a higher price.  If not, keep where I am and do nothing.I have automatically been put on a higher rateHow can I speak to a real person to discuss? 

Gee by Newbie
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Resolved! Charged wrong card on another persons Firestick

We were watching TV on my friend's Firestick and decided to subscribe to NOW Entertainment. I logged in with my details, yet his card was charged somehow. A month later, we are trying to cancel, but there are no details on this subscription on either...

Price rises within minimum term

NOW Broadband's call centre team were obviously under orders to lie about the products, as per the following contemporaneous note I made of my telcon of 18/3/23 @ 11:05, duration 30' 36" with "William" regarding the NOW broadband service on offer:38....

Call centre waiting time

Hello,Phoned Now at around 1pm today, after going through 3 menus computer says we are busy and waiting time would be around 40 minutes, that's quite a while to be on hold. Is it unusually busy today?

Lesley by Advocate
  • 2 replies
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