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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Subscription only 2 weeks

I started my Entertainement Membership on 26.12.23 and paid £9.99. However, my next payment is due on 02.01.24 (2 weeks later). Why is my membership only 2 weeks and not 1 month as advertised?

Yaya by • Advocate
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Hacked

I have been logged out of my now tv and someone has bought a sports day pass what can I do 

Movies

I have cancelled my subscription to now movies but a new  name from nowtv has taken the fees out and I want it returned back to my account before I report it as fraud on now tv

Overcharged

I've just noticed you have overcharged me £371.00 for my broadband & line package.I moved in February 2023.My charges were £22.14 a month in February.You have charged me £35 a month for, March, April, May June, total of £140.00.And charged me £38.50 ...

Resolved! When does Cancellation take effect please

Last Feb 2022 I signed up for Sports @ 19.99 to cover F1 SeasonI watch barely anything else , maybe BIG Premiership games so thinking of going to Pub for those or getting a Day Pass and Cancelling the 19.99However I am trying to decide the optimum ti...

Resolved! Changing card details

As I lost my debit card I did not realise that Now TV needed the new ones details. To sort this out has taken over an hour! The menu options on the phone system are far too many and when I finally got through after changing details the payment was re...

sowerby by • Advocate
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Power of Attorney

I have Power of Attorney for my 92 year old mother.  How do I go about lodging this with Now in order to be able to act on her behalf with respect of her account?

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