Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

need to change email address

I'm having problems updating my account with my new email address as my old email is no longer in use

Now Boost and Now Cinema Refund

Hi,I checked my bank account this afternoon and noticed there were charges for the Now Boost and Now Cinema packages. I didn't actually request these and didn't know I would be charged for them. However, getting a refund for them is proving to be pro...

I have been charged even though I definitely cancelled

I cancelled my cinema membership last week after commencing a free trial. I didn't want to be charged because I wasn't happy with the selection of movies. I DEFINITELY cancelled it. But NOW TV does not send proof of cancellation to yuour email, so I ...

Resolved! Activating a sports day membership

Has NOW TV resolved for you an issue of starting day membership too early? I paid £12 for day membership and activated it thinking a football game was covered by Sky Sports only to find it was BT Sport. I didn't stream any content and would like a re...

Random billing

Can anyone explain how an old account I had with Now TV suddenly had payment card details updated and then payments taken from it without my permission? This account was one created in 2018, but not used since. However, on 22nd December payments were...

Now tv

I'd like to change my now tv payment date please

24 Hour Sports

I signed up for 24 hour sports membership and now I'm trying to cancel as I'm sure I read somewhere about £6 a month afterwards but can't see anywhere to cancel? Anyone help?

A fake email account signed up to NowTv and I am being charged

I've noticed charges for Boost, Entertainment, and Cinema on my account for the past 7 months, even though I never subscribed to these services.After chatting with NowTV today, they confirmed that someone is billing me using an unfamiliar email addre...

NowTV in public

Hi, can you use NowTV to stream to the public eg in a Cafe. Thank you

Sports day pass activation

I have just bought a day pass. Is it activated straightaway or can I do it when I actually want to watch a game. Buying a pass used to say activate but it doesn’t say that now

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