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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! F1 pass video download

On my account, under Bills & Payments/Recent Payments the F1 season pass shows as “1 x 9 Months of Sports for £195! (Video Download)”. Any theories as to the Video Download part of the description? I know downloads are possible for some shows on an e...

DD Bounced

Hi all, my DD bounced as there wasn't enough money in my account (I got confused with February!!)  Does anyone know how long it takes for them to attempt to take it again?  Cheers


Been trying to change my bank details, as I have changed banks but won't let me? Please help! 

Customer Support Phone Numbers

Bills and Payments 0330 332 3050 As we all know customer support is non existant with nowtv and as for finding telephone numbers even google is not you friend. I've setup a blog here please visit

Wrong bill charged

Please delete my card details, because you are stealing my money from my account. You can't take money for what I have not subscribed. I must complain to OFFCOm about this issue. Thanks

Device change limit not explained at purchase

This a post regarding device limit. I’ve recently purchased now tv cinema and entertainment passes. From my account I removed two mobiles that I would no longer be using. The idea was to activate now tv on my PS4 to watch on the main tv. Then only to...