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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Payments

Looking for help, my billing and payments page plus my bank statements show I have made the payment for broadband and calls every month yet, when I logged in a few days ago it said I had a payment overdue. I paid the payment thinking it was this mont...

Payment & Billing extension.

Hi all,  Been a now TV broadband customer for 2 years approaching. I was wondering if anyone can answer whether or not they think it's reasonable to not allow small payment extensions in adverse or unforeseen circumstances.  If for whatever reason yo...

Appalling Customer Service

Yesterday I noticed that Now TV has been billing me for passes I did not want for nearly 12 months! The customer service support I received was totally unacceptable and the chat service was terminated without any resolution, they could not care less ...

Trying to change payment details

Each time I try to amend my payment details for my new card the page switches to the home page every time. I've tried on my mobile and tablet and laptop and it always happens, the now tv bot doesn't help and I've now got an overdue account with all c...

Delayed Connection Compansation

How do I set out a detailed compensation claim?  Emails in my "Message Centre" do not accurately document events and so I do not expect the Auto-Compensation procedure to work.  I feel NowTV Broadband have been very creative in doing this. Luckily I ...

Help

Hineed to speak to someone regarding my broadband I've had a message saying I go live tomorrow but still not had no tv box or router can't seam to find a direct number or chat anywhere!

Getting charged

Hi. I have not been using now tv and my card is not even on the account however I am getting charged £20 for it. It’s frustrating because I am a student and money is getting taken out and leaving me with nothing I don’t understand what is going on. I...

Your NOW TV account has been deactivated

I received an email with the above title yesterday and feeling somewhat frustrated that I cannot get a satisfactory response, let alone reason, as to why this has happened. Chat sessions are timing out or disconnecting before resolution, same with se...

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