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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Your NOW TV account has been deactivated

I received an email with the above title yesterday and feeling somewhat frustrated that I cannot get a satisfactory response, let alone reason, as to why this has happened. Chat sessions are timing out or disconnecting before resolution, same with se...

Resolved! Unauthorised payments

I have been billed for 2 payments that I have not authorised £3.00 & £3.99.  My 5 year old Grandson was messing with the switch on 20.12.19.  We have had our stick unplugged since then.

Refund?!

I'm waiting for a refund as I was charged for a bill after I had cancelled. I was told 3 days but after 5 still waiting. Any advice?? Thank you!! 

Sky Sports Day Pass query

Hi. My dad used my account to buy a day pass for Sports. It was banging on about £9.99 for the day pass and then £3. Is anyone aware of what that £3 is for? I've just noticed I've been charged £3, which isn't a big deal, but it makes me wonder what I...

Refund

I’m getting charged for NOW TV even though I cancelled it? It’s taken the last £8.99 out of my account I just want a refund!

Tried paying bill, with no luck.

I've tried paying for my passes 5 times now! Have taken the 10p each time but not the actual payment.Tried updating the card every time.Tried different card also, and again took the 10p but not the rest.Not happy at all. 

Billing

I’ve been charged £33.99 and I don’t know what for, and I can’t get payment details up on website and I also can’t contact nowtv.

Over charged

Hi,I used a now tv unidays sports monthly pass a couple of months ago. When  I go on to my bills and invoices the discount is shown but then extra charges are added on to. In the invoice it shows 2 lots of student discount prices in the same month.

Over charged

Hi I've have been charged three times for sky sports day pass in one day?I went to purchase the £9.99 day pass then selected checkout and the page said 'error' I clicked check out 3 times then had a look at My acc and 3 payments for £9.99 are pending...

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