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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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False Charges

Hi! I've noticed that I've been charged for "Sky Cinema Month Pass" and "NOW TV Boost" though I have not ordered them, I haven't used NowTV in a while and I don't know why I suddenly got charged for these two passes, furthermore, nobody else has acce...

Being charged but can't watch anyrhing

charged 8.99/mth and not been able to watch one thing. Every time I try to watch something it says 'start free tria'l!! Plus there seems no way of cancelling it!! I respectfully request you look into this shocking experience, and refund me what I hav...

Payment date!

My payment isnt due till 27th april BUT NOW TV have reserved the funds today for this leaving me unable to cover my sons bike insurance!

Unfair charge for Sports package

Logged a complaint about a charge on my account after £5.99 was taken after a sky sports trial end but no sports have been on. Heard nothing back I'm guessing due to Covid19 but when will anyone respond back?

Student Sports Pass - COVID-19

Hi.I have the 12 month sky sports pass for £19.99 a month as a student; but obviously for the foreseeable future there is no sport on to watch. Can i freeze the contract for the time being until sport restarts as I’m currently paying £20/month to get...


Hi I have recently bought the F1 Season Pas for £195. As the F1 season is possibly going to be cancelled, The Australia Race is already cancelled, the China postponed and others affected is it possible to cancel my pass receive a refund ?. I have not...

Resolved! Account reactivated without my permission

Hello there, I don't know if anyone can help me, but yesterday I was billed for a month of Now TV's movie pass, despite having cancelled my subscription last month. When I checked the billing history to see what was going on with my account, I discov...

No broadband for days

Why on earth is the broadband going off so much ?  It has been playing up for over a week.  We cannot get hold of anyone !!!  Does anyone work remotely at NOW broadband ??